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Our team functions as a unit

Although you'll see that we all have our individual talents and areas of responsibility, the governing rule is that we all can and will do whatever needs to be done to keep our clients happy and satisfied with their real estate transaction. We fill in for each other when we are with another client, or at a conference or education event, or -- yes -- taking time with family. We make a point of remaining aware of what other team members are working on so as to fill in for each other without missing a beat. To stay on the cutting edge of service, we regularly attend real estate seminars and education events as well as immerse ourselves in current technology. We affectionately call ourselves the Musketeers, and truly enjoy working with each other, and it shows in how we relate to each other and our clients.

The Keller Williams Belief System "WI4C2TS" embodies our team’s Golden Rules:

Win - Win - Or no deal
Integrity - Do the right thing
Customers - Always come first
Commitment - In all things
Communication - Seek first to understand
Creativity - Ideas before results
Teamwork - Together everyone achieves more
Trust - Starts with honesty
Success - Results through people

We feel that we have put together a wonderful group of high-minded individuals with similar goals and values -- indeed, with Teamwork, we can achieve more!

 

Photo of Pei Lin Huang

Pei Lin Huang

Pei Lin Huang - CBR, CRS, GRI, has been a licensed REALTOR® since 1987. Pei Lin oversees all aspects of running the team, including working with our clients, overseeing the marketing, and making sure she keeps current with all the real estate trends and technology. Financial strategies, contract negotiations, and problem solving are some of Pei Lin's strongest skills. She personally films and edits the "home movies" for our listings. These are prominently featured on our various websites, including YouTube and Realtor.com. With over 25 years experience, she has become a great “think out of the box” strategist in positioning your home in the market, as well as negotiating the strongest contract possible to meet your needs. Pei Lin is a graduate of Syracuse University's Newhouse School of Public Communications. Her career started as an editor for a national magazine and then she went on to work as a policies and procedures analyst for a major security company. When she married and moved back to Syracuse in 1986, she adapted her marketing and communication skills to real estate, to the benefit of local buyers and sellers.

 

Photo of Melissa Snavely

Melissa Snavely

Melissa Snavely is our Customer Care Manager and acts as liaison between our clients and our agents. When Pei Lin and the agents are “in the field” working with buyers and sellers, Melissa makes sure clients, attorneys, lenders and vendors get the information they need to keep transactions flowing smoothly. Melissa, also a licensed real estate agent, responds to our web inquiries quickly, to get them the information they are seeking, sometimes as they are still looking on our site! She makes sure that no detail gets overlooked, despite the busy schedules of the team.

 

Photo of Danielle Aldrich

Danielle Aldrich

Danielle Aldrich (Unlicensed) is our Marketing Director overseeing the print and online marketing of our listings and our team. Over the years, Danielle has incorporated social media into our marketing plan to further expose our clients’ homes. She keeps our listings at the top of search results by continually updating and posting on various home sites. Like Pei Lin, she is passionate about keeping abreast of new trends and tools. Whether it’s a website update or printing additional brochures and flyers, Danielle seems to have it done almost as soon as the request has been made. Despite the fast pace of our team office, she is unflappable!

 

Photo of Cookie Falcone

Cookie Falcone

Cookie Falcone, ABR, CRS, e-Pro, is a Broker Associate with the Pei Lin Team. Born and raised in Central New York, Cookie has been a full time licensed REALTOR® for 25 years. She has also been a presenter at several NYS Realtor conventions. Prior to her career as a Realtor, she worked as a Montessori head teacher for nine years. Her passion for teaching has helped her connect with buyers, as she loves sharing her knowledge of real estate. In addition to being a REALTOR®, Cookie is a staging professional, artist, and docent at the Everson Museum of Art as well as a grandmother of 9. Cookie’s real estate expertise, love of teaching, creativity, and eye for design will make your experience an exceptional one!

 

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